A Lande Group brand  |  Production (series, tailor-made)  |  Design + Development  |  Spares + Service  |  Manufacturer for 40 years

Responsible for the content of this site

Pörtner Seats GmbH

Neuenkirchener Str. 171
D-32139 Spenge

Telephone +49 (0) 5225 – 400 98 62
Fax +49 (0) 5225 – 400 98 63

E-Mail info@poertner-seats.de

Managing director  A.A.J. van der Lande
C.o.C.  Bad Oeynhausen HRB 15424
V.A.T.  DE 282 275 845

Bank details
Volksbank Bielefeld-Gütersloh
IBAN: DE41 4786 0125 1407 5214 00

Design, concept & technical implementation  Schaafkopp.de
Photos  Werbestudio Tatura

General Terms and Conditions


LandeMarine is the Dutch manufacturer of the Zwaardvis brand, among others, established in (5482 TK) Schijndel at Van Leeuwenhoekweg 21, registered with the Chamber of Commerce with number 16030672.

  1. Definitions
    These general terms and conditions use the following definitions:
    1. Cancellation: the revocation of an order line or complete order and/or a reduction in the number of Products;
    2. LandeMarine: the legal entity LandeMarine B.V. with Chamber of Commerce number 16030672; the user of these general terms and conditions.
    3. Client: the natural person or legal entity who or which grants the contract for the delivery of products to LandeMarine or requests a corresponding quotation.
    4. Agreement: the agreement concerning the purchase and sale of the Products and, only if this has been explicitly set out in the Agreement, the performance of work related to the installation of the Products;
    5. Products: the furniture or components manufactured by LandeMarine, in the broadest sense of the word, including as part of the Zwaardvis brand.
    6. Amendment: an amendment to an Agreement or version of a Product, for example, the quantity or the colour of the fabric.
  2. General
    1. These general terms and conditions govern all quotations issued by LandeMarine and any Agreement concluded between a Client and LandeMarine, as well as all agreements and further (legal) actions arising from this. If the general terms and conditions apply at any time, they will also govern a new Agreement between the Client and LandeMarine and all extra-contractual relationships between them, such as an unlawful act, without further statements being required.
    2. Deviations from these general terms and conditions are only possible if agreed in writing between the Client and LandeMarine.
    3. The applicability of any general terms and conditions of the Client is explicitly rejected, unless expressly agreed otherwise in writing.
    4. If one or more provision(s) is or are void or destroyed, the other provisions will remain in effect and the Client and LandeMarine will discuss new provisions that will replace the void or destroyed provisions. The purpose and intent of the original provisions will be observed as much as possible in this respect.
    5. If a situation arises between the parties which has not been arranged by these general terms and conditions, the parties will assess this situation ‘in the spirit’ of these general terms and conditions.
    6. Even if LandeMarine does not always require strict compliance with these general terms and conditions, LandeMarine reserves the right to demand strict compliance with these general terms and conditions in other cases.
  3. Quotation and contract confirmation
    1. All offers and quotations made and issued by LandeMarine are non-binding and will only become binding once the proposal has been accepted by the Client, potentially by means of an official order, and has been confirmed by LandeMarine in writing by means of an order confirmation, unless indicated otherwise in the offer or quotation. In case of custom solutions, the quotations issued by LandeMarine will be accompanied by the corresponding drawings and the Client will be required to sign the corresponding quotation and associated drawings for approval in order to accept the custom solution. LandeMarine will only issue the written order confirmation after receipt of the quotation and drawings signed by the Client. If the Client wants, LandeMarine will use the fabric or leather provided by the Client. Alternatively, the Client can submit a sample to LandeMarine with its request to enable LandeMarine to prepare a corresponding quotation.
    2. The order confirmation is binding and the Client is required to duly check the order confirmation for this reason. Any corrections to this order confirmation are only possible if the Client communicates these to LandeMarine within two business days of the date on which the order confirmation was sent. If no notice is given within these two business days, the Products will be manufactured and delivered by LandeMarine in accordance with the specifications on the order confirmation.
    3. LandeMarine will list the date on the quotations. The quotations will be valid for 30 days as of this date, unless indicated otherwise in the quotation.
    4. The quotations issued by LandeMarine are based on the data and drawings set out in the request of the Client and the dimensions derived from these data and drawings. The Client is required to inform LandeMarine about facts and/or circumstances that may affect the execution of the Agreement insofar as the Client is or should have been aware of these.
    5. All offers and quotations made or issued by LandeMarine are based on the execution of the Agreement by LandeMarine in regular conditions and during regular working hours.
    6. The quotation will specify the Products to be delivered and, in case of the performance of work, a specific description of which work is included in this quotation. Work not listed in the quotation will never be covered by the Agreement and may result in higher fees as a result.
    7. LandeMarine cannot be held to fulfil an offer or quotation if this offer or quotation or a part thereof contains a manifest error or typo.
    8. The quotation states the prices excluding VAT, unless the VAT is explicitly listed in the quotation. Prices also do not include other government duties governing the sale and delivery.
    9. Delivery by LandeMarine will take place ex-works, unless explicitly indicated otherwise in the quotation or subsequently agreed otherwise in writing between LandeMarine and the Client.
    10. Besides these general terms and conditions, the Agreement is also governed by the special (price) conditions set out in the price lists in force at the moment the Agreement is concluded.
    11. If fabrics and components of Products are ordered and delivered separately, LandeMarine will charge the corresponding shipping and handling costs to the Client.
    12. If the order or the acceptance by the Client deviates from the order or the quotation, LandeMarine will not be bound to this order or quotation. The Agreement will not be concluded based on the deviating order or acceptance, unless LandeMarine confirms otherwise in writing.
    13. A compound price quotation does not require LandeMarine to execute part of the offer or quotation at a corresponding part of the quoted price.
    14. If LandeMarine has agreed with the Client that LandeMarine will also install the Product, the performance of this work will be explicitly included in the order confirmation.
  4. Agreement
    1. The Agreement will only be concluded in accordance with Article 3.1 if LandeMarine accepts the contract granted by the Client by means of an order confirmation. The same applies to additional agreements related to additions or amendments.
    2. All delivery periods stated by LandeMarine are merely indicative and can never be considered deadlines. Delivery will always take place in consultation with the Client. The agreed delivery can be postponed by the Client for a period of no more than 2 weeks. If the delivery is postponed by the Client for more than 2 weeks, LandeMarine will charge its storage costs as set out in the price lists in effect at the moment of the Agreement is concluded to the Client.
    3. The parties are required to observe the confidentiality of all data of the other party insofar as this party knows, or should know, that these data are confidential.
    4. The Client will ensure that all data of which LandeMarine indicates that these are necessary for of which the Client should reasonably understand that these are necessary for the execution of the Agreement or, if the Agreement states that LandeMarine will use fabric or leather provided by the Client for the execution, are provided to LandeMarine in a timely fashion. If the data and/or materials needed for the execution of the Agreement have not been provided to LandeMarine in a timely fashion, LandeMarine can postpone the execution of the Agreement and/or charge the additional costs arising from the delay to the Client. This also applies to additional costs arising from changes to the situation at the location in relation to dimensions used and, if the Agreement includes the installation of the Products by LandeMarine, to the access to the location, specifically concerning the installation of the Products and the requirements associated with the access to the location required by LandeMarine.
    5. Cancellation of or Amendments to the Agreement can only take place with the written permission of LandeMarine.
    6. Since LandeMarine manufactures its Products in response to an order, the Client will owe additional costs to LandeMarine for Amendments made by LandeMarine after written acceptance as set out in Article 4.5 that are not due to a culpable shortcoming of LandeMarine.
    7. With respect to Products that are part of the regular range of LandeMarine, LandeMarine will implement the request for an Amendments by the Client within two business days of the date on which the order confirmation was sent, but only after written permission as defined in Article 4.5. Amendments to Products that are not part of the regular range of LandeMarine or to Products that are part of the regular range of LandeMarine but for which the request of the Client was received after the mentioned period of two business days are only possible after written acceptance as set out in Article 4.5 and against payment of the costs to be incurred in this respect by LandeMarine by the Client with a minimum of €50.
    8. Cancellation is only possible if the Client offers compensation for any costs already incurred by LandeMarine. In addition, LandeMarine will charge 15% of the value of the cancelled order or order line in case of Cancellation.
    9. The payment period of the invoices of LandeMarine will always be 30 days following the invoice date, except in the cases in which LandeMarine agrees on advance payment with the Client and sends a corresponding advance payment invoice. If applicable, the invoice will specify the following:
      • the price pursuant to the Agreement;
      • a specification of possible additional work;
      • a specification of all which LandeMarine can claim from the Client based on the Agreement.
    10. The payment period is a deadline. If the Client fails to pay on time, and this is not attributable to LandeMarine, the Client will be in default by operation of law without further notice of default being required. In this case, the Client will owe the statutory (commercial) interest with effect from the day on which the payment period expired until the day of full payment. LandeMarine will also have the right to take collection measures. All collection costs, both judicial and extrajudicial, will be borne by the Client. The extrajudicial costs will be determined as follows:
      a) Insofar as the Client did not act in the pursuit of a profession or company at the moment of the conclusion of the Agreement, LandeMarine will claim an amount equal to the maximum amount permitted by law in relation to extrajudicial collection costs as defined in and calculated in accordance with the Dutch Act on Standardisation of Extrajudicial Collection Costs, insofar as the amount due – after the occurrence of the default – is not paid within 14 days of the date following the day on which the summons was sent; or
      b) Insofar as the Client acted in the pursuit of a profession or company, LandeMarine will claim compensation of the extrajudicial collection costs, which costs will, by way of deviation of Article 6:96(4) DCC and by way of deviation from the Dutch Act on Standardisation of Extrajudicial Collection Costs and the associated Decree on Compensation for Extrajudicial Collection Costs, hereby be set at an amount equal to 15% of the total principal due with a minimum of €250.00 for each partially or fully unpaid invoice, without prejudice to the right of LandeMarine to claim the actual extrajudicial collection costs that exceed this amount. The judicial costs consist of all costs incurred by LandeMarine, even if these exceed the statutory liquidation rate.
    11. If an invoice is not paid on time, LandeMarine will also have the right to postpone the work or delivery related to the corresponding or other Agreement(s) with the Client, and to refuse any new orders, provided that this payment did not take place within 14 days after written summons to this end.
    12. LandeMarine has the right to first allocate any payments made by the Client to the costs, subsequently to the interest due, and finally to the principal and the interest still being accrued.
  5. Installation
    1. Insofar as the Agreement concerns the work that LandeMarine must perform for the installation of Products, the Client will be liable vis-à-vis LandeMarine for the correct and timely provision and compliance with all facilities and conditions necessary for the installation of the Products by LandeMarine.
    2. The Client will at least ensure that:
      • The staff of LandeMarine or the third party engaged by it can perform their work related to the installation of the Products at the location, which will take place during the regular working hours and, if LandeMarine considers this necessary, outside of the regular working hours, provided this has been communicated with the Client.
      • The designated location is suitable for the installation of the Products.
      • The location is accessible – in a regular manner – for the installation of the Products.
    3. Damage and costs incurred by LandeMarine caused because the Client did not meet its obligations set out in Article 5.2 will be borne by the Client.
    4. All periods related to the installation mentioned by LandeMarine are merely indicative and can never be considered a deadline.
  6. Intellectual property rights
    1. LandeMarine retains all potentially applicable intellectual property rights to, inter alia, designs, images, drawings, samples and models provided to the Client. The Client must immediately return these matters at the first request of LandeMarine, without prejudice to any other legal means to which LandeMarine is entitled.
    2. The Client may not duplicate, publish, make commercial use of or display any materials of LandeMarine subject to intellectual property rights without the explicit prior permission of LandeMarine.
    3. LandeMarine has the exclusive right to create, copy, and publish drawings, sketches, pictures and all other images of Products for commercial purposes, both offline and online. If the Client accepts the first request to this end, the Client will give LandeMarine the opportunity to take (or have another party take) pictures of the Products at the location.
    4. The Client may not rent out, lend, or sell the Products for public use (promotion, advertising, integration into audio-visual or other works) without the prior written permission of LandeMarine.
  7. Storage and retention of ownership
    1. If the Products delivered by LandeMarine are not accepted by the Client on the agreed delivery date for any other reason than a faulty delivery or the refusal of the Client to accept the Products, LandeMarine will attempt a second delivery within a reasonable period. After the refusal to accept the delivery, LandeMarine will have the right to charge the storage costs and any other demonstrable damage and reasonable costs to the Client.
    2. All Products (to be) delivered will remain the exclusive property of LandeMarine as long as the Client has not (fully) paid the invoices related to the delivery, as well as any previous or later invoices.
    3. As long as the ownership of the Products referred to in paragraph 2 has not yet transferred to the Client, the Client may not grant a lien on these Products or any other right to third parties. If the Client concludes the Agreement to sell the Products directly to a third party, the end customer, and LandeMarine and the Client have agreed in writing that the Products will be delivered directly to the end customer, by way of deviation from Article 3.9, the Client will be required to declare a comparable retention of ownership applicable vis-à-vis the end customer. In case of a violation of this clause or if the Client cannot duly invoke its retention of ownership, the sales price/contract price will become immediately exigible in full, without prejudice to the rights of LandeMarine based on the aforementioned retention of ownership.
    4. The Client is to store, insure, and keep the Products delivered subject to the retention of ownership insured against fire damage, explosion damage, and water damage, as well as against theft, and to grant LandeMarine access to this insurance policy at its first request.
    5. The Client will be required to inform LandeMarine as soon as may reasonably be expected of it if third parties levy attachment on the properties of LandeMarine or wish to establish or exercise any rights in relation to these properties.
    6. As long as the Client is in default or experiences payment difficulties, LandeMarine will have the right to retrieve its properties without any prior notice (of default) being required, without prejudice to its other rights, including the full or partial dissolution of the Agreement without judicial intervention. The Client will always be considered to be experiencing payment difficulties if a request for suspension of payments has been filed, its bankruptcy has been requested, a statutory debt restructuring scheme for the Client in its capacity as a natural person has been declared applicable, or if attachment has been levied on the Client.
  8. Liability
    1. Except in case of gross failure attributable to LandeMarine, LandeMarine will never be liable for operational damage, other indirect damage, including consequential damage (including caused by a possible late delivery or use of the Products on other properties), damage suffered by third parties, loss of profits, loss of income, and additional costs caused by facts or circumstances not attributable to LandeMarine.
    2. LandeMarine is not liable for damage of any kind caused by the use of incorrect and/or incomplete data provided by the Client for the performance of work by LandeMarine.
    3. The Client indemnifies LandeMarine against any claims by third parties that suffer damage in relation to the execution of the Agreement which damage is attributable to the Client.
    4. Complaints about delivered Products must be described clearly and completely, preferably submitted to LandeMarine in writing or by electronic means with pictures showing the complaint, within a reasonable period after the discovery of the shortcomings by the Client. In case of a non-consumer purchase of Products, ‘reasonable’ will be defined as within 5 business days following the delivery date. After the expiry of this period without any written complaints made by the Client, the delivered Products will be considered to have been irrevocably and unconditionally accepted by the Client.
      In case of a consumer purchase of Products, notice within a period of two months following the discovery of the shortcoming will always be considered reasonable. The Client may lose its corresponding rights due to a failure to submit the complaint in a timely fashion.
    5. With due observance of Article 8.4, the Client is required to assess (or to have another party assess) the delivered Products at the moment of delivery in an expert manner, or, if this is demonstrably impossible, as soon as possible.
    6. If a complaint has been submitted, the Client must keep the Products in question available to LandeMarine and give LandeMarine the opportunity to investigate the complaint.
    7. If a complaint is valid, LandeMarine will replace the Products or, if this is no longer possible or useful, refund a corresponding part of the price to the Client.
    8. The Products to be returned in relation to a complaint must be made available in the original packaging to the greatest extent possible. The parties will discuss the transport of these Products.
    9. If a complaint is submitted on time, the Client will still be required to purchase and pay for the purchased Products. The Client does not have the right to set-off.
    10. If it is no longer possible or useful to deliver or replace the Products and this is attributable to LandeMarine, LandeMarine will only be liable within the limits of this article.
    11. If LandeMarine is found to be liable, the liability of LandeMarine will be limited to the amount(s) which LandeMarine can claim based on its liability insurance, including the excess that must be borne by LandeMarine in relation to this insurance. LandeMarine will provide the Client with the corresponding insurance policy at its first request. If and insofar as the liability insurance does not offer payment for any reason, the liability of LandeMarine will at least be limited to no more than the amount of the agreed price for the corresponding order confirmation, excluding VAT.
  9. Conformity and warranty
    1. Since LandeMarine has created the Products especially for and in accordance with the data provided by the Client in relation to the execution of an Agreement, no potential cool-off period and reflection period exists and the Products cannot be returned.
    2. The Products delivered by LandeMarine must have the properties which the Client may expect from them in case of regular use based on the Agreement (conformity). If the above clause is not met and this is not attributable to LandeMarine, the Client will have the right to repairs or replacement, (partial) dissolution of the Agreement and/or a price discount.
    3. Besides the statutory obligation set out in Article 9.2, LandeMarine offers the Client a warranty with respect to the delivered Products insofar as these contain shortcomings for which LandeMarine cannot plausibly demonstrate that these are the result of use not in line with their intended use. LandeMarine will engage an external expert for this who will prepare a report to this end. If LandeMarine can plausibly demonstrate that the shortcomings are the result of use not in line with the intended use, the costs of the external expert will be borne by the Client. Unless explicitly agreed otherwise in the quotation, LandeMarine will offer a warranty on assembly and manufacturing shortcomings in its Products for a period of 2 years from the day of the delivery, which warranty offers repairs for these assembly and manufacturing shortcomings at the request of the Client.
    4. Warranty claims must be submitted to LandeMarine within the warranty period, stating the original invoice or order number.
    5. The warranty expressly does not cover:
      • Repairs performed by third parties;
      • Submitted materials, including fabric or leather provided by the Client, if the Agreement states that LandeMarine will use these in the context of its execution;
      • Regular wear and tear;
      • Damage caused by improper use or incorrect maintenance;
      • Folds in the fabric;
      • Natural properties of natural products, at least including wood, wood veneer, and leather, such as insect bites, scars, and colour nuances;
      • Fabrics treated with a dirt-repellent coating;
      • Colour deviations in shown and used fabrics, as well as in subsequent orders.
      • Damage, such as, but not limited to, damage caused by moisture due to the uncovered external use of Products.
    6. The warranty provisions will only apply if the delivered Products are used in line with their intended use. Abnormalities in the delivered Products with respect to their colour, resistance to wear, structure, and the like, which are acceptable from a technical point of view based on applicable, regular standards, or based on usual commercial practices, may limit or exclude the right to warranty and/or compensation.
    7. Fixed components of Products are not available separately. Only components included in the price list are available separately.
  10. Applicable law and disputes
    1. All offers, quotations, Agreements, and any resulting agreements and further (legal) actions between the Client and LandeMarine are governed by the laws of the Netherlands.
    2. Any differences of opinion between the Client and LandeMarine will be resolved in consultation or through mediation (provided that both parties have given permission for this). If this does not lead to a solution, the disputes will exclusively be settled by the Dutch court competent in the place where LandeMarine is established at the moment on which a dispute occurs.

Version 2022-1, 1 July 2022

Lande Group's Privacy and Cookie Policy

Last amended on 5 September 2018

Lande NL B.V., Lande BE bvba., Lande Marine B.V. and Artifort-Shop B.V. (Dutch furniture manufacturer of the brands Artifort, Lande, Pörtner, and Zwaardvis - Chamber of Commerce numbers 16047876, 88826, 16030672 and 34146583), hereinafter jointly referred to for the purposes of this privacy policy as the Lande Group, respects the privacy of website visitors, customers and partners, and processes all data confidentially and in accordance with the European General Data Protection Regulation (GDPR) This page sets out privacy policy in the form of frequently asked questions and their answers to make it easy for you to find the information you're looking for. The privacy policy covers the processing of the personal data of our existing and potential business associates and users of our websites and other services. Scroll down or choose a subject for more information about it.

When does our Privacy Policy apply?

Our privacy policy covers the processing of all personal data of our existing and potential business associates and users of our websites. By 'personal data' we mean information that can be traced back directly or indirectly to an individual, without needing to know the name of that individual. Examples include customer numbers, addresses (street plus number, as well as place of residence), e-mail addresses, telephone numbers, cookie IDs, and financial data. We take the reliability and transparency of our services very seriously. We handle your personal data discreetly and with the utmost care and ensure that the processing of your data complies in full with the current laws and regulations (GDPR). We may amend our privacy policy in response to new developments. The latest version is always given on this page so that you can stay informed of any changes. If any important changes are made, we will actively inform of them you via our website and other channels.

Who processes your data and who protects it?

Lande Group is responsible for the processing of your data. This means that Lande Group determines how and what parts of your data are processed, for what purposes, on what grounds, and for how long data is retained. We do not process your data without good reason, and only if we need to do so for one or more specific purposes. You will find links to the websites of other parties, such as our dealers, in the Dealer Locator. Although we have selected these parties with the greatest care, we are not responsible for the processing of any data via these websites. Lande Group is not the controller for this data processing, and nor is it covered by our privacy policy.

What personal data do we process?

We process your data when you visit our website. Examples of the data we process include your IP address, but also your browsing behaviour, so that we can provide you with a more personalized and relevant service. We use cookies to see which parts of the website you have viewed during your visit. We may also process your data if you place an order with Lande Group, ask our customer service a question, or provide us with a business card. We do not process your data without good reason, and only if we need to do so for one or more specific purposes. Lande Group may process the following personal data:

  –  Initials, forename, and surname
  –  E-mail address, postal address and telephone number
  –  the details of the company you work for
  –  other data necessary for the provision of our products and services
  –  data about your visit to our websites, including the IP address of the device you use to visit our websites
  –  data you provide for to apply for a job with us.

In many cases, you yourself provide this personal data to Lande Group. This is the case if you ask a question, provide a business card, subscribe to our newsletter, or apply for a job with Lande Group. If you do not provide Lande Group with all the necessary personal data, Lande Group may be unable to fully deliver the products and/or services.

What do we use your data for?

Lande Group does not process your data without good reason, and only if we need to do so for one or more specific purposes. We may use your personal information for the following purposes:

  –  To contact you in response to a question or request
  –  To enter into an agreement, to fulfil the agreement, and to deliver our products and services
  –  To comply with legal obligations
  –  To carry out marketing activities, such as sending newsletters, invitations to trade fairs, and partner days (see below for more information)
  –  To monitor and improve the user-friendliness of our website
  –  To handle job applications.

Personal data is processed for the performance of an agreement or with your consent.

Marketing activities

We may contact you for marketing purposes if you create an Artifort account, subscribe to the digital newsletter, or purchase one or more articles and register your products. We do this through various marketing activities and channels. We may also combine information from other parties with information we already have about you. We will only do this with your consent. By analysing your behaviour based on our marketing activities, we make our information and offers more closely in keeping with your personal preferences. This involves profiling, which is any form of automated data processing in which we analyse certain personal aspects of you in order to predict your personal preferences, interests, and behaviour, for example. For this purpose we use cookie data and account details (and, with your consent, the data of other parties). Examples include:

  –  Recently viewed articles
  –  Personal rows of articles in our e-mails
  –  Discount codes on your birthday
  –  Advertising banners showing articles you have previously viewed

We analyse how effective our campaigns have been based on your behaviour. We do this by looking at your actions and reactions. Have you clicked links in e-mails or banners to view articles? And how well are our banner ads working? We process various data for marketing purposes.

Social media

If you communicate with any of Lande Group's brands through social media, e.g. by posting comments, uploading media, sending messages, sharing articles on our website, or clicking a 'like' button, we may receive information such as your name or user name, place of residence, e-mail address, and sex.

If you ask a question via social media we will store the data we receive with the data we already have about you. We do this in order to respond as well as possible to your question or comment and to give you a more personal service.

#artifort #artifans

Sometimes we may link your social media activities to our own. If, for example, you share publicly through your social media accounts your own photo of an Artifort design that you bought and posted with #artifort, we may repost that photo to our accounts. We do not do this automatically, because we first make a selection of photos. When reposting we always mention your account name: after all, the photo is not ours. If you want us to remove your photo, send us a private message via our accounts. We will respond to it as soon as possible. The use of social media such as Facebook, Instagram, Pinterest, Twitter, and YouTube is not subject to our terms and conditions and privacy policy, but to the terms and conditions, privacy, and cookie policies of the social media concerned. We encourage you to read them carefully if you have any questions.

Special offers

With the Lande Group brands, you are occasionally invited to take part in special offers, such as savings offers, competitions, campaigns, or competitions. Sometimes we ask you to fill in a form online to take part. We need your name, full address (street, number, postcode, and place of residence), age, telephone number, and e-mail address to confirm your participation and to send you prizes and discount codes. We also process your acceptance of our terms and conditions (which you must always accept if you take

part in a special offer) and details of your participation. Examples include entries, scores, etc., depending on the promotion.

Customer satisfaction survey

We need a clear understanding of our customers' experience and satisfaction to improve your customer experience, our products, and our services.

For how long do we retain personal data?

As a rule, Lande Group does not retain your data for longer than is necessary for the purpose for which we collect it. After this, we erase or anonymize this data. Anonymizing means making sure that data can no longer be traced back to you. In some cases we have a retention obligation under which we need to keep certain data for longer than strictly necessary for the purpose for which the data is provided. In these cases, we have grounds for retaining the data and ensure that it can only be used for that purpose. After that we will of course still anonymize or erase your data. Lande Group regularly cleans up its databases to erase stored data.

< 2 years

This retention period covers the following categories:

  –  If, after an initial contact, no further correspondence has taken place and Lande Group does not enter into a commission agreement with you, your personal data is erased during the annual database clean-up
  –  Personal data provided for the purposes of a job application is erased in the annual database clean-up, if your application is unsuccessful, unless otherwise agreed.

7 years

This retention period covers the following categories:

  –  Obligation to keep accounts and records
  –  Obligation to retain for warranty settlement. We count this from the day we start to deal with the complaint.
  –  Tax documentation and reports on goods shipments, imported and exported goods, and other relevant data
  –  Payment summaries/invoices
  –  Orders, proof of order deliveries
  –  All purchase reports on goods, imports, and exports.

Marketing activities only with consent

The personal data for which you have explicitly given your consent for us to process is kept for as long as Lande Group uses that data to carry out marketing activities. Should Lande Group for any reason stop using your data, it will be retained for that purpose for a maximum of one year after the last marketing activity has been sent and will be erased in the annual database clean-up. It remains possible at all times to withdraw your consent for us to process your personal data. You can do this by clicking on the link in the relevant direct mail message or by contacting us at privacy@lande.group.

What personal data do third parties process?

We employ third parties for the manufacture of products and performance of services, the delivery of furniture, and other activities.

We work with third parties who help us with:

  –  Logistical and operational purposes, such as mail processors, parcel deliverers, and parties that help us to send e-mails.
  –  Services in our distribution centre, such as the parcel sorters.
  –  Marketing services for personalizing our brand and displaying relevant offers and advertisements on our website, the digital newsletter, and the websites/apps of third parties. We use software for this, such as Google Adwords.
  –  Analytical services for analysing data about your visit to and use of our website. We use software for this, such as Google Analytics.
  –  IT services for the maintenance and management of our systems and the storage of data.
  –  Facilitating special promotions (savings offers, competitions, campaigns, and contests).
  –  Conducting customer satisfaction surveys.
  –  Creditworthiness assessment and registration in collaboration with the BKR Foundation.
  –  Cooperation with supervisory authorities, tax authorities, and investigative bodies, such as the police and the public prosecution service. We only issue data to these parties if we are legally obliged to do so.

Lande Group does of course make every effort to ensure that it shares your personal data only with parties that also comply with the GDPR. Lande Group enters into a processor agreement that meets the GDPR requirements with third parties that are not themselves controllers but process your personal data. This is to guarantee to as great an extent as possible that your personal data is handled at the same level of security and confidentiality.

How do we secure your data?

Your privacy is important: we take the security of your personal data very seriously. We have taken various measures to ensure that your data is and remains secure. When securing your data, we take into account the possible processing risks affecting your data: e.g. if it is lost or used unlawfully. We have set out below our security measures for you.

  –  Secure access to the online environment in which personal data is processed
  –  We regularly subject our website to automatic security scans.
  –  Communication via the website, e-mail, or app is encrypted and secure.
  –  We have many systems that communicate with each other. ● We ensure that we send data from one system to another in a secure and controlled manner.
  –  We protect our systems against malware, viruses, cryptoware and hacking software.
  –  Only employees of Lande Group who need access to your data to do their work can access it.
  –  We log hacking attempts and the use of your data by our staff so that we can keep track of what is happening.
  –  Third parties who need access to your data are required to take appropriate technical and organizational security measures and to oblige their employees to maintain confidentiality.

Security incidents/data breaches

We respond immediately to security incidents such as the theft of a laptop or an attack on our systems. We investigate whether a security breach (weak point in our security) or a data breach (loss or unlawful processing of your data) is involved. We resolve security and data breaches as soon as possible. In the event of a data breach we call in the Dutch Data Protection Authority within 72 hours, unless it is unlikely that the data breach poses a threat to your privacy. If the data leak presents a serious risk to your privacy (for example, if a large amount of data or sensitive data has been leaked), we are obliged to report the leak to you as well. If you have established a security incident or data breach at Lande Group, please send an e-mail to privacy@lande.group within 24 hours.

What are your rights?

You have certain rights regarding Lande Group's processing of your personal data. You have the right to obtain information about how we process your personal data, but also to access, rectify, erase, restrict, or transfer it and to object to our processing it and to refuse to have it used for automated decision-making purposes. You have the right to withdraw your consent to your personal data being processed at any time. You can send a request for deregistration to privacy@lande.group. We will always verify your identity in such cases. Lande Group will do its utmost to respond to your request as soon as possible, but no later than within four weeks. In addition to the above rights you can also submit a complaint to the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Here at Lande Group, we trust that we will be able to find a satisfactory solution in consultation with you should any questions or problems arise.

Do we use cookies?

Yes, we use different types of cookies and similar technologies. These have various functions, including making our website work properly and making it more user-friendly for you. Cookies are small files that are stored on the hard disk or in the memory of your computer, tablet, or smartphone.

Lande Group uses the following types of cookie:

Functional – Functional cookies help make a website more usable by enabling basic functions such as page navigation and access to secure areas of the website. The websites cannot function properly without these cookies.

Analytical – The websites use Analytical cookies of Google Analytics, an analysis program offered by Google Inc. Google Analytics uses cookies to help the Lande Group analyse how visitors use the website. The information generated by the cookie about your use of the website is transferred to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website and to compile reports on website activity. Google may pass this information on to third-parties if legally obliged to do so or if these third parties process the information on Google's behalf. Google will not combine your IP address with other information held by Google. We have anonymized IP tracking Google Analytics. We only place these cookies with your consent. If you have not agreed to the use of such cookies, they will not be placed. The information is transferred to and stored by Google on servers in the United States. Google states that it adheres to the Privacy Shield principles and is affiliated to the Privacy Shield program of the United States Department of Commerce.

More information about the policy of Google Analytics is given here.

Advertising - The Lande Group's websites are planning to use Google AdWords to display relevant advertisements in searches in Google and its partners and uses cookies to measure their effectiveness. Google AdWords cookies are stored for a period of 30 days. When visitors go to Google services and websites that are partners of the Google Display Network, Google uses cookies to store a number in your browser in order to remember those visits. This number is unique and identifies a web browser on a specific computer, not a person. We use cookies from Google AdWords (Google Display Network) and Facebook (Facebook Custom Audience, Facebook Impressions, Facebook Connect, and Facebook Pixel) to make advertisements available with your consent. These cookies ensure that advertisements that are more relevant to you are displayed.

Conversion tracking Google Adwords

The purpose of this is to determine whether a visitor who clicks on an advertisement ultimately fills in a web form. A cookie is placed for this purpose. This is how we identify the user and use his or her data to measure the above.


We collect data on our websites that allows us to show advertisements to visitors who have visited specific pages. We do this to display more targeted and personalized advertisements.

  –  We may show advertisements on internet sites through third parties, including Google.
  –  We use Google's cookies to display advertisements based on your previous visits to our website.

These cookies are for the following purposes:

  –  the websites register your visits in order to assess your interests
  –  records are kept of which ads you have already seen to prevent you from seeing the same ads every time
  –  it is possible to keep track of how many unique visitors click on the advertisement
  –  targeted advertisements can be shown
  –  it is possible to check whether you have clicked on an advertisement
  –  Information about your browsing behaviour is passed on to other websites
  –  use is made of services of third parties to show advertisements to you
  –  more relevant advertisements are shown based on your social media use.

The remarketing cookie expires after 30 days.

Links – Our websites contain links to external websites. Clicking on a link takes you to a website outside this website. These external websites may use cookies. Please refer to the cookie or privacy policy of the website in question.

Social Media – Our website features buttons to promote (‘like’) or share (‘tweet’) web pages on social networks such as Facebook, Instagram, LinkedIn, and Twitter. These buttons use pieces of code provided by the social media channels themselves. Cookies are placed using this code. Lande Group has no influence over this.

Do you not want to receive any cookies? You can always change your settings or delete cookies yourself. More information about this is provided in the instructions or the Help function of your browser. Good to know: if you disable cookies, our website may not work as well as it should.

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